When to claim ISS

ISS claims must meet eligibility requirements including:
  • Claims for ISS must be submitted within 60 days of the fortnight that the child/ren listed on the ISS Approval attended the service. Late claims will automatically be rejected by the system and will not be paid.
  • At least one ISS eligible child is in attendance for each session where a face to face claim is made. 
  • An additional educator was engaged for all hours claimed.
  • The additional educator must be above: 
  • The educator to child ratios required under the National Regulations, and
  • The number of educators the service stated were employed in the care environment in the ISS application.

For further information on ISS Claim Conditions please go to IPSP Fact Sheet 2 – Claiming the Inclusion Support Subsidy.  Periodic audits of services’ records are conducted to verify claims for payments.

How to claim

Your ISS Approval Letter will show the weekly  hours approved that have been approved for the care environment. The Approval email provided by the NISSP will detail any additional approval conditions which apply to the Approval. The service must make an ISS Claim for Payment in line with the ISS Approval for the care environment, the ISS Conditions of Funding Agreement and the ISS Guidelines.

Child care and early learning services with a current ISS Approval submit claims for payment in one of the following ways:
  • Child Care Benefit (CCB) approved services submit claims at the same time as submitting CCB attendance through the Child Care Management System (CCMS)
  • Budget Based Funded (BBF) services submit claims directly to the National Inclusion Support Subsidy Provider (NISSP).
Please contact your software provider if you require assistance with submitting your claims.


Services are periodically audited by the NISSP and you may be required to provide relevant documentation to the NISSP to verify your Claim for Payment.

Services must retain documentary evidence of the child or children listed on the IS Case and Additional Educator and Carer attendance for all hours claimed. Examples include:

  • Child or children’s attendance (for Face-to-Face claims only), such as sign in and sign out sheets with parent signature.
  • Additional Educator/Carer attendance, such as time sheets signed by the Additional Educator/Carer or the signed Attendance Record form.
  • Home based Services may be requested to also provide evidence of the Service’s standard child care fees, and record of payment made to the educator/carer for child care fees and ISS.

Under the ISS Conditions of Funding Agreement, services agree to repay the Commonwealth any overpayment of ISS, including where a claim is found to have been incorrectly rendered.