The ISS Application Guide for Services

ISFs support services to understand the ISS, including the approved uses of ISS and assist services with the application process. Services vary in how much experience they have had with inclusion and applying for ISS, which impacts on the amount and type of support they will require with the ISS Application process.

ISS Application Guide for Services

The role of the ISF in the ISS application process

The following steps provide an overview of the role of the ISF in supporting services with the ISS Application process and during the ISS Approval period. The steps are broken down into six stages - Developing the IIP, Creating the SSP Record and IS Case, Completing the Application, Endorsement and Assessment, During the Approval Period and During the Review Period.

Developing the Inclusion Improvement Plan (IIP)
  1. Support the service to develop the IIP to assist the service to identify their needs, strengths and plans for change in relation to inclusion.
  2. Determine with the service if ISS is one of the supports required to facilitate inclusion in the care environment.
Creating the SSP Record and IS Case
  1. If ISS is required, create the SSP Record for the care environment on the Inclusion Support Portal (if the Record does not already exist).
  2. Create the IS Case & link it to the SSP Record for the care environment.
  3. Create a Letter of Introduction & other ISS support information to the service, such as the ISS Application Guide for services
Completing the Application
  1. Support the service to complete the application, based on their current skills and knowledge of the ISS application process.
Endorsement and Assessment
  1. When the service has completed the application, endorse or don’t endorse the application and submit it to the NISSP for assessment.
  2.  Assist the service if requests for clarification or further information to support the application are required by the NISSP, as needed.
  3. If approved for ISS, encourage the service to read the ISS Approval or Non-Approval Letter and accompanying email, and contact the NISSP if they need any clarification about the Approval/Non-Approval given.
During the Approval Period
  1.  Encourage the service to notify the ISA if changes occur in the care environment.  Support the service to complete a change of circumstance application, or Final Review when required.
  2. Remind the service to claim ISS, in line with their Approval and the IPSP Guidelines.  Contact the NISSP if there are any concerns or questions about how a service is using ISS.
  3. Support the service to regularly review and document their IIP implementation progress, and update their current IIP, when required.
During the ISS Review Period
  1. Support the service to evaluate the implementation of their IIP and to acknowledge their achievements and progress in relation to inclusion. Assist the service to develop a new IIP to build on their progress and address barriers to inclusion.
  2. Discuss if ISS is required in the care environment for another period to facilitate inclusion of all children. If so, go to point 4. If ISS is no longer required in the care environment, go to point 12 and 13 only.

Streamlining of ISS Processes

The Department introduced changes to the ISS application process effective from 10 November 2014 aimed at reducing administration for services and ISAs in support of the Australian Government’s commitment to deregulation. One of the key measures introduced was reducing the number of attachments required on IS Cases.  To ensure that services and ISFs benefit from these streamlining measures, only attach documents required, as outlined in the IS Case Checklists for ISAs and ISS Checklist for Services.

Using the Notes tab

Using the notes tab can assist the NISSP to assess applications efficiently. Remember not to include information which should be included in other tabs, e.g. child profile. The ‘Notes’ tab for the following purposes:

  • To provide a brief description of the reason for the application, e.g. This application is submitted as Tom is moving from the 2-3’s room. Omar has increased his days of attendance to 3 per week.
  • To request a specific start date of an approval. This must be a future date.
  • If there is a mixed age group in the care environment, or the age group is not listed in the setting tab, clarify the age group, e.g. 2 to 5 year olds, please provide the breakdown of ages of children in the care environment for the under 3’s and over 3’s.

Attachments Tab

  • Remember to use the streamlining rules. Use the ISA IS Case Checklist before submitting an IS case to ensure only required documents are attached.
  • Use PDF format when possible.
  • Attach all pages of a document together as one attachment.
  • Label the attachment eg. Child name/document
  • Supporting the service to ensure all attachments are complete. For example, documentary evidence includes all pages and  Parent/Guardian Permission Form includes DOB, full service name and signatures

ISS Tips

These Tips are part of the ISS Application Guide, but have also been saved into separate documents to assist services who have a question or need further support in relation to a particular area of the application.

IPSP Guidelines

The Guidelines contain information on eligibility, purposes for which the ISS can be used and other conditions and requirements of funding. Section B of the Guidelines provides information relevant to Inclusion Support Agencies including information about priority groups, eligible services and roles and responsibilities.

Inclusion and Professional Support Fact Sheets

Six IPSP Fact Sheets have been developed to be read in conjunction with the IPSP Guidelines.  The IPSP Fact Sheets have been included in the ISS Resources for ISFs page and can be accessed by clicking here.

Forms, Templates, Portal Task Cards and Checklists

To submit an application a service is required to complete some forms such as the Parent Consent Form. Some services will also need to complete other forms such as the Home Based Services Supplementary Information Form or the State Funded Kindergarten or Preschool Program Form. Families may chose to provide a completed copy of the Health Care Information Form as documentary evidence. These Forms and templates can be accessed by clicking on the heading. Other useful documents including checklists and Portal Task Cards will also be found here.